FAQ

 Home / FAQ / Support

FAQ

Frequently Asked Questions

What is Remote Tech Support?
A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. Remote tech support is perfect for resolving virus and spyware issues, computers running slower than they should be, set up and install new computer or Windows problems.
How safe is it to connect to my computer?
We utilise a 128-bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
Can anyone else see my files while you are connected?
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
What do I need to have on my computer?
The most important thing to have is a reasonable internet connection. The only other thing you require is a web browser - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista, Windows 7 and higher. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.
What is Live Tech On Demand all about?
Live Tech On Demand is one of the fastest growing IT Support companies in United States. We provide friendly technical support for PC's online for busy consumers and small business for affordable price.
Our Certified and expert technicians have assisted many customers with computer related issues across United States, with highest resolution rate and customer satisfaction.
Our Our Global Support and Delivery Center sees amazing traffic but our customers never feel like just a number. We are here to help you, understand the problems you are dealing with and help you like we are helping our own family.
What type of technology does Live tech On Demand service?
Our friendly and certified technicians are abreast with the latest technology available to support on PC's running with Windows XP, Windows 98, Windows 2000, Windows Vista, Windows 7 and higher.
How do I sign up for service?
Visit us on www.livetechondemand.com or Call 1 (800) 910-8266
Why Live Tech On Demand?
We promise to deal with your problem on a one-on-one basis and give you the time, attention and quality service you deserve. We own up to our responsibilities and take it upon ourselves to make sure your problem is answered with the care it needs. Your failure is our failure, and in the rare event, we are unable to resolve your concerns, you don't pay.
At Live Tech On Demand, we are committed to quality service. We are driven by our customers who give us every reason to provide the very best in technical solutions.
What computer brands can Live Tech On Demand help me with?
We provide support for all Microsoft® Windows® platform and applications no matter which computer brand and where you purchased it from.
What should I expect from Live Tech On Demand service?
When you call Live Tech On Demand, you'll speak with a friendly technology expert who will diagnose and fix any software related issues with your computer. All you need to do is to allow the technician to take remote access of your computer, by downloading our safe, secure and user friendly software on your pc. During the remote session, you can sit in front of your computer and watch the steps performed by the technician to resolve the issue.
Why is remote support better than traditional tech support?
Remote support is safer, more convenient and faster than traditional tech support. Live Tech On Demand can fix any software related issues with your computer or the external devices connected to it by using safe , secure and user friendly technology that allows you to watch every step of the process.
With remote support, you don't have to bother with unplugging your computer and taking it any where or having a stranger come to your home to fix it.
What do I need to get remote support?
All you need is to be by your computer and have working internet connection. If a virus is Blocking your internet connection our technicians can talk you through regaining your internet access.
What hours are Live Tech On Demand available?
We are available round the clock 24 hours, 7days a week.
What methods of payments can I use?
Live Tech On Demand accepts all major credit cards online and PayPal. If you don't have a credit card we also accept Green Dot MoneyPak payments..
Are Live Tech On Demand services guaranteed?
All Live Tech On Demand services come with a money-back guarantee, if due to any reason, our Support Experts are unable to resolve your existing computer problem, or if you are not happy with the service during or at completion.
Also Live Tech On Demand provides a month guarantee period, that if you face the same issues that were fixed by our experts with in a months time we will provide you with the same continuous service depending on service plans and conditions.
  • PC Repair

  • Computer running Slow or Freezing? We remove all viruses, malware, spyware, FBI ransomware & trojans.
  • Remote Access

  • Our technicians will remotely diagnose your issue and immediately determine the best course of action.
  • Emergency Help

  • 24 hour Help is only a phone call away, 7 days a week with customer service that exceeds expectations.